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User Documentation
Citrix - Unable to Log in at this time
Creation date: 9/16/2020 2:14 PM Updated: 9/16/2020 2:18 PM
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Question:
When I try to log into Citrix I am getting an error "Unable to Sign in at this time, please contact your administrator".
Answer:
Clear your browser history, instructions are below for
Chrome
and
Firefox
.
Chrome
On your computer, open Chrome.
At the top right, click More
.
Click More tools
Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.
Firefox
Click the menu button
and select
Options
.
Select the
Privacy & Security
panel.
In the
Cookies and Site Data
section, click
Clear Data…
.
Remove the check mark in front of
Cookies and Site Data
.
For more information about managing site data, see
Manage local site storage settings
.
With
Cached Web Content
check marked, click the
Clear
button.
Close the
about:preferences
page. Any changes you've made will automatically be saved.
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