Knowledge base

General Issues 7

↑↓ Workshare - iManage Integration
Updated: Thursday, October 20, 2022
↑↓ Program Opening Off-Screen
Friday, June 11, 2021
↑↓ Introduction to Automation Rules
Wednesday, March 11, 2020
↑↓ How to install the support widget
Wednesday, March 11, 2020
↑↓ Customize colors and appearance
Wednesday, March 11, 2020

Technical

Windows 2

↑↓ Switching UPN\Logon Names
Updated: Thursday, June 12, 2025
↑↓ Work Folders - Sync Error - The cloud operation is invalid
Thursday, February 18, 2021 workfolders

iManage 1

↑↓ iManage Work - Clear Cache
Tuesday, April 15, 2025

Star2Star 3

↑↓ Change Voicemail Password (Users)
Tuesday, July 16, 2024
↑↓ Accessing Voicemail from Outside the Office
Thursday, July 28, 2022
↑↓ Turn Off Call Filtering - TMobile
Thursday, December 9, 2021 findmefollowme

Best Authority 1

↑↓ Error when Building Table of Authorities
Wednesday, June 21, 2023

Mimecast 7

↑↓ Mimecast Review Stream
Thursday, December 22, 2022 mimecast mimecast_review
↑↓ Mimecast for Outlook - Delegate Mailbox Access
Friday, May 13, 2022
↑↓ Mimecast - Personal Portal - Using Online Inbox and Composing Emails
Updated: Monday, September 28, 2020 business_continuity disaster_recovery
↑↓ Mimecast - Mobile App
Monday, September 28, 2020 business_continuity disaster_recovery
↑↓ Mimecast - Logging into the Personal Portal
Updated: Monday, September 28, 2020 business_continuity disaster_recovery

TValue 1

↑↓ TValue 6 - Error Printing
Thursday, December 15, 2022

Reta 1

↑↓ RETA as a Citrix Published Application
Wednesday, February 2, 2022

ShareFile 3

↑↓ Sharing a Folder in ShareFile - Citrix Files for Windows
Wednesday, January 26, 2022
↑↓ ShareFile - Employee Login
Wednesday, August 12, 2020
↑↓ unable to access prebills- don't see "T" drive (citrix files)
Updated: Tuesday, May 5, 2020

BigHand Dictation 1

↑↓ BigHand Dication on Citrix
Updated: Wednesday, February 2, 2022

Docket Enterprise 1

↑↓ Docket Enterprise - Move an Activity from one Matter to Another
Updated: Thursday, December 21, 2023

Centerbase 1

↑↓ Centerbase New Activity Not Saving
Tuesday, January 12, 2021

Citrix 6

↑↓ Citrix - Unable to Log in at this time
Updated: Wednesday, September 16, 2020
↑↓ Citrix - Password Reset
Thursday, July 30, 2020
↑↓ Citrix - Logging Off
Thursday, May 21, 2020
↑↓ Citrix - Dual Monitor
Updated: Tuesday, May 12, 2020
↑↓ Citrix - Printing from Chromebook
Updated: Thursday, April 30, 2020 chromebook citrix

FPS 709 1

↑↓ FPS 706 and FPS 709 via Citrix
Updated: Wednesday, September 16, 2020 fps_706 fps_709

Needles 2

↑↓ Needles Mobile App
Updated: Wednesday, August 19, 2020
↑↓ Needles Database Error
Updated: Tuesday, February 8, 2022

Zoom 6

↑↓ Zoom - Setting your Virtual Background
Updated: Friday, August 7, 2020
↑↓ Using Zoom Via Citrix - Windows PCs
Updated: Monday, April 13, 2020
↑↓ Zoom - Joining as a participant
Updated: Thursday, April 30, 2020
↑↓ Zoom - Starting a Meeting
Updated: Friday, April 24, 2020
↑↓ Zoom - Scheduling a Meeting
Updated: Friday, April 24, 2020

Network Connectivity Issue 1

↑↓ Using Cell Phone as a Hotspot - iOS
Updated: Thursday, August 6, 2020

Bighand Create 3

↑↓ Author and Typist are changing to random people when I open up an older letter
Updated: Tuesday, June 16, 2020
↑↓ Inserting Electronic Signature for Non-Attorney
Thursday, April 23, 2020 electronic_signature
↑↓ Inserting Electronic Signature for Attorneys
Updated: Thursday, September 10, 2020 bighand_create electronic_signature

DocuSign 1

↑↓ Logging into DocuSign
Updated: Thursday, May 21, 2020

Kofax Power PDF 1

↑↓ Emailing fillable PDF
Updated: Monday, June 8, 2020

Spam / Phishing 1

↑↓ Phishing Flow Chart - Should I click the link or open the attachment?
Friday, April 17, 2020

Security

Phishing 1

↑↓ PhishAlert Button
Thursday, February 18, 2021

Mobile Device

Email Setup 1

↑↓ Outlook Mobile - Install and Add Email Account
Updated: Wednesday, August 19, 2020 outlook_mobile

Document - Imports/Exports/Conversions

Document Conversion 1

↑↓ Instruction for PDF'ing embedded photo in Outlook
Tuesday, October 29, 2024

Document Import 2

↑↓ Access Google Drive without a Gmail account
Wednesday, July 5, 2023 google google_drive
↑↓ Share Password - Onetimesecret
Updated: Wednesday, February 17, 2021

Aderant

Expert Time 2

↑↓ Expert Time - Advanced Search
Wednesday, October 26, 2022
↑↓ Unable to find Expert Time
Wednesday, March 10, 2021

Aderant Expert (Appshell) 1

↑↓ Aderant Scan Folder Not Updating
Updated: Tuesday, February 2, 2021 devnodeclean

Office

Word 4

↑↓ iManage compare
Monday, May 19, 2025
↑↓ Word found unreadable content error
Updated: Wednesday, February 26, 2025 imanage 10 word
↑↓ Roseland Resources
Thursday, May 27, 2021
↑↓ Remove Comments and Track Changes from a Document
Updated: Friday, April 24, 2020 track_changes

Outlook 3

↑↓ Accessing Health Contacts in Public Folders
Tuesday, March 8, 2022
↑↓ Accessing Conference Room Calendar
Updated: Wednesday, July 22, 2020
↑↓ Accessing Outlook from a Web Browser
Updated: Monday, April 13, 2020

Administrative

Daily Health Survey 2

↑↓ Daily Health Survey - Information
Updated: Monday, September 14, 2020 daily health survey
↑↓ Daily Health Survey - Instructions
Updated: Monday, September 14, 2020 daily health survey

Equipment

Equipment Request 1

↑↓ Home Office Equipment Recommendations
Updated: Thursday, August 6, 2020

Training

QR's 4

Computer Technology - Quick Reference Guides

↑↓ Forward Office Phone to Cell #
Updated: Thursday, February 24, 2022 star2star
↑↓ QR Aderant
Tuesday, January 12, 2021
↑↓ QR Sharefile - Word Version
Updated: Thursday, January 7, 2021 word version
↑↓ QR Sharefile
Updated: Thursday, January 7, 2021

KnowBe4 1

↑↓ Logging into KnowBe4 Training
Updated: Monday, April 20, 2020

User Documentation 2

↑↓ Outlook Mobile - Create New Contact
Updated: Saturday, March 28, 2020 android outlook_mobile
↑↓ Outlook Mobile - Enable Contact Sync
Updated: Saturday, March 28, 2020 android outlook_mobile

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